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Terms & Conditions

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Welcome to Raindrops & Roses. When you choose to shop with us, you agree to adhere to these terms and conditions. Please read them carefully and we are always happy to help.

ORDERS

We accept orders online, over the phone and via Email.

PRICING

Pricing is in Australian Dollars (AUD) and includes 10% GST. Raindrops & Roses reserves the right to change pricing at our discretion and without notice.

PAYMENT

We accept VISA, MASTERCARD and PayPal. Please contact us if you would like to make a direct deposit via bank transfer.

PERSONAL DETAILS

When you agree to provide us with your details, we too promise to use them within the scope that is necessary to process your order and to inform you of promotions and special events either via text, e-mail or mail only. Your personal information will not be disclosed or sold to any third party unless ordered by the court of law.

Credit Card details will be used solely to process your order and will not be kept on file.

EXCHANGES AND REFUNDS

We will gladly offer an exchange, refund or credit note if you are not totally satisfied with your purchase. Please Contact Us within 7 days of receipt of order. The item needs to be accompanied by proof of purchase, in good condition, unused, unworn and with all tags/labels attached.

SALE ITEMS

We do not refund on sale items. However, if the item received is faulty, please Contact Us within 7 days of receipt of order. An exchange or credit note will be offered depending on the availability of the item. The item needs to be accompanied by proof of purchase, unused, unworn and with all tags/labels attached.

SHIPPING

Shipping times are an estimate only and may be delayed due to unforseen circumstances beyond our control.  Please Contact Us if you have reason to be concerned. Raindrops And Roses reserves the right to change shipping carriers at our discretion and without prior notice.

GIFT-WRAPPING

We offer gift-wrapping at a cost of AUD5.00 per gift-wrap. If you require several items to be gift-wrapped separately, please Contact Us and we will assist you. Do note that this will incur an extra cost. (See FAQ for more information)

PHOTOS/IMAGES

All photos and images used in this website belong to their rightful owners/designers and Raindrops & Roses, and must not be used without permission.

CONTACT US

Contact Us by Email
Raindrops & Roses 0403 858 873

NOTE: Raindrops & Roses reserves the right to change and amend the contents of this website at our discretion and without prior notice.